Shipping & Returns
Shipping
We ship to most places in the world.
Shipping is free for purchases over $100 on one order within New Zealand.
All products are packaged carefully to ensure they reach you safely, please let us know if you would like them gift wrapped.
Shipping rates are calculated based on the delivery destination as well as the size and weight of the item. Standard shipping rates are $9.50 within New Zealand per item The most cost effective postage will be explored if there are more items in one order. When items are in stock they ship on the working day following payment unless otherwise stated. Most parcels arrive within 1- 5 working days within NZ.
Shipping to Australia is $25 up to 500g and $30 for over 500g up to 1kg.
Rates for the rest of the world - $50.00 up to 500g, $60 for over 500g up to 1 kg. Items will be shipped the day following payment clearance, international delivery date will be unknown with too many variables to calculate. The cost price is the GST inclusive price, and you will be responsible for any customs or other duty payable on your goods when they arrive at their destination.
Payment and Credit Card Security
All prices are in New Zealand dollars and include GST, credit card purchases will be charged in New Zealand dollars. We accept Visa, Mastercard and bank deposits. If you would like to pay by bank deposit, please email shop@sala.co.nz with your order.
We use DPS and shopify, both of which are PCI-CSS secure service providers, to process payments. All your credit card details are encrypted to the highest commercially available security level, as required by VISA and MasterCard worldwide. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. You can view DPS's security and privacy policy here and shopify's security and privacy policy here.
As these secure hosting providers processes all payments we have no access to any credit card numbers or bank details at any time.
Returns and Exchanges
If for any reason you are not happy with your purchase please contact us within 48 hours of receiving your order.
We must be notified to return an item within 2 working days of receipt of your order, and receive the returned item within 7 working days of receipt of your order. Please email us within 48 hours of receiving your order at shop@sala.co.nz.
If the product is faulty we will replace it, if it is out of stock we will refund the purchase price or offer you a credit. If the product has been damaged in transit please notify us immediately and we will contact the delivery provider to resolve any claims. Please note that claims must be made within 7 days of delivery of the item.
If you want to exchange the goods this is at the discretion of Sala. Proof of purchase will be required to return or exchange a product, and if a credit note is issued it will not include the shipping fee. Goods need to be returned unused.
You will need to cover the cost of return shipping unless the item is faulty, or outside the 7 day return period. Please ensure the item is safely and securely packaged.
Company Information
Old Bullock Holdings Limited trading as Sala.
